The Role

Position of Chief Technology Architect
The Department for Work and Pensions

The Organisation

The Department for Work and Pensions (DWP) is one of the largest Government Departments and is at the heart of the Government's aspirations for social justice and combating poverty. It is currently pursuing an ambitious and challenging agenda which will transform the opportunity for people without jobs to find work so that they can support themselves and their families while ensuring that the most vulnerable in society are protected. Often working in partnership with the private and voluntary sector, the Department provides services and support to over 22m people and is responsible for over 730 million benefit payments each year.

This massive business transformation agenda has at its heart the digital transformation of the services the DWP and wider Government provide, which will radically improve how government interacts with citizens. The resulting customer-centric approach will deliver services which will be easier and swifter to access; the time taken to develop new services will be decreased and the cost of delivery reduced significantly. Technology is key enabler of this business transformation alongside the behavioural changes we are seeking from colleagues and the public.

Technology at DWP

The technology organisation is being transformed to become a leading global example of a nimble, digital enterprise with deep experts who are inspired by the unique opportunity to positively change the life of millions of citizens. At DWP, motivated technology specialists routinely work on large-scale applications running on massive technology platforms and use the latest technologies to create entirely new ways of interacting with citizens.

The DWP has one of the most complex agendas in the country, in 2014 it will help around 3.6m people move off Job Seekers Allowance (that's 9,900 every day), advertise 4m job vacancies for 330,000 employers and process 7.35m benefit claims to a value of £645m. Our IT systems underpin the delivery of Universal Credit, Personal Independence Payment and New State Pension. In addition, the challenge is to move from current systems to designing the next generation of systems which will be able to accommodate policy changes across successive parliaments.

Our employees will conduct 24.5m advisor interviews and respond to over 250,000 calls a month from Europe's largest call centre.

Our IT systems support 90,000 users across 950 sites, we respond to 420,000 incidents annually and manage 3,500 servers which are used in the delivery of 330+ line of business applications. In 2014, we will have supported 155 critical business solutions and processed 10,000 changes on the IT estate.

The role of CTA for DWP is, in terms of scale and scope and of the level of transformation that DWP is undergoing, one of the biggest opportunities in the UK today. The CTA is responsible for directly leading 100+ technology specialists, influencing leading technology vendors, inspiring thousands of technical specialists in DWP and an annual technology spend of circa £1 billion.

The Role

The Chief Technology Architect in the new DWP IT organisation leads the technical strategy and architecture for all DWP's technology: for platforms (both infrastructure and applications), for secure deployment and 24/7 operations.

The Chief Technology Architect reports to the Director General Technology, Mayank Prakash. This role can be based in London, Warrington or Leeds with frequent travel.

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